We welcome and value your comments on the standard of service we provide.
If you have any comments please contact us.
What to do if things go wrong
We make every effort to get things right so you do not have any complaints. If you do have a complaint please contact us so we can put things right as quickly as possible.
If we cannot resolve your complaint informally, we have a formal appeals procedure called the Application for Adjudication of Disagreements Procedure (AADP) that you can follow.
If you are not happy with the response to your complaint, you may wish to contact the Pension Ombudsman.
0800 917 4487
The Pensions Ombudsman
10 South Colonnade
The Pensions Advisory Service (TPAS)
If you need general information or guidance regarding your pension you can contact The Pension Advisory Service.
0800 011 3797
The Pensions Advisory Service
11 Belgrave Road
Links to useful documents