Complaints and appeals

We welcome and value your comments on the standard of service we provide.

If you would like to provide feedback about your experience with the fund, we have a feedback form which we would encourage you to complete.

What to do if things go wrong

We make every effort to get things right so you do not have any complaints. If you do have a complaint please contact us so we can put things right as quickly as possible.

If we cannot resolve your complaint informally, we have a formal appeals procedure called the Application for Adjudication of Disagreements Procedure (AADP) that you can follow.

Pensions Ombudsman

If you are not happy with the response to your complaint, you may wish to contact the Pension Ombudsman.

0800 917 4487

The Pensions Ombudsman 
10 South Colonnade
Canary Wharf
E14 4PU

The Pensions Advisory Service (TPAS)

If you need general information or guidance regarding your pension you can contact The Pension Advisory Service.

0800 011 3797

The Pensions Advisory Service 
11 Belgrave Road