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My Pension Online

View your pension details and calculate your benefits.

My Pension Online

Our frequently asked questions could help you find the answer you need.

We have lots of ways to contact us though, if you still need support:

Online forms

We have 6 quick and easy secure online forms you can complete.

Enquiry form - Submit your questions to us quickly and easily online.

Change of address form - Let us know if you have a new address.

Feedback form - Tell us about your recent experience with us. You can also use this form to raise an informal complaint.

Complaint form - If you've already raised an informal complaint and aren't happy with our response, use this form to raise a formal complaint.

Death notification form - Report the death of a member to us.

My Pension Online access form - Tell us your personal email address so we can prepare your pension record for online access.

Call us

Pension Helpline:
01629 538 900

Our pension helpline is open weekdays Monday to Friday between 9am and 5pm.

You'll need to answer 2 security questions in order for us to discuss your enquiries.

Confidential, sensitive and financial information cannot be discussed over the phone.

Write to us

We'll try to respond to written enquiries within 10 working days. If your query is complex or requires third party information, you may receive a written acknowledgement.