We take complaints seriously.

We'll handle and respond to all complaints fairly, quickly and consistently.

You'll find our complaints policy attached to this page. It defines:

  • the aims of our complaints policy
  • our definition of a complaint
  • if you've already raised an informal complaint via our feedback form, how you can make a complaint via our complaint form
  • how we'll deal with a complaint
  • our appeals process
  • a step-by-step guide to concerns and complaints

Links to useful documents